Refund policy
Last updated: July 10, 2026
Thank you for shopping with AWB Enterprises, LLC dba The Pampered Paw Shop (hereinafter referred to as "The Pampered Paw Shop.") We want you to be happy with your purchase, and we want our return process to be clear and fair.
30-Day Satisfaction Guarantee
At The Pampered Paw Shop, we stand behind every product we carry. Eligible unused items may be returned within 30 days of delivery. Exclusions and any applicable fees are explained in our Refund Policy.
How it works:
- Contact us within 30 days of your delivery date at hello@thepamperedpawshop.com with your order number and reason for return
- We'll send you a Return Authorization Slip and a prepaid return label at no charge
- Once received and inspected, we'll issue a full refund to your original payment method within 5–7 business days
No restocking fee applies to returns made under this guarantee.
Returns
To start a return outside the Satisfaction Guarantee, contact us at hello@thepamperedpawshop.com with your order number, the item you'd like to return, and the reason for the return.
Important: Do not mail your purchase back to the manufacturer, supplier, or our administrative address without prior approval. Once your return is approved, we will email you a Return Authorization Slip, a specific return shipping address, and your prepaid return label. Items sent back without prior authorization will not be accepted or refunded.
Return Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition received
- In its original packaging with all parts, accessories, manuals, and inserts
- Accompanied by proof of purchase
Non-Returnable Items
For health, hygiene, and safety reasons, we do not accept returns on:
- Used pet beds, mats, bowls, feeders, fountains, grooming tools, toys, or lick mats
- Items with pet hair, odor, stains, bite marks, scratches, or signs of use
- Clearance, final sale, or promotional items marked as non-returnable
- Gift cards
- Items returned without original packaging
- Items damaged due to misuse, improper cleaning, or normal wear and tear
Restocking Fee
Approved returns (outside the 30-Day Satisfaction Guarantee) are subject to a 15% restocking fee based on the item price, to cover inspection, processing, repackaging, and supplier return expenses. No restocking fee applies when the return is due to our error.
Damaged, Defective, or Incorrect Items
Inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 30 days of delivery at hello@thepamperedpawshop.com. Please include your order number, a description of the issue, and clear photos or video of the item, packaging, and shipping label. We'll provide a replacement, store credit, or refund depending on the situation.
Refunds
Once we receive and inspect your approved return, we'll notify you whether the refund is approved. If approved, your refund will be issued to your original payment method within 5–7 business days, minus any applicable restocking fee. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. Please return your eligible item for a refund and place a new order. If the original item is unavailable and qualifies for return, we may offer store credit at our discretion.
Order Cancellations
Orders may be canceled only before they are processed or shipped. Once an order has been processed or sent to our fulfillment partner, it cannot be canceled and must follow our return process.
California Notice
This refund and return policy applies to all purchases from The Pampered Paw Shop. By placing an order, you acknowledge and agree to these terms, including the possibility of restocking fees on applicable returns. This policy is disclosed before purchase in accordance with California consumer protection requirements.