Shipping policy

Last updated: 06/09/2026

Thank you for shopping with The Pampered Paw. We are happy to provide pet essentials for your furry family members. Please review our shipping policy before placing your order.

Order Processing Time

Orders are typically processed within 2–5 business days after payment is received.

Processing times may vary during holidays, high-volume periods, supplier delays, or unexpected fulfillment issues.

Orders are not processed or shipped on weekends or major holidays.

Shipping Time

After your order has been processed, estimated delivery time is typically 7–15 business days, depending on the product, destination, supplier, and shipping carrier.

Some items may arrive sooner, while others may take longer due to carrier delays, weather, customs, or fulfillment partner timelines.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, DHL, or another available carrier depending on the item and fulfillment location.

Tracking Information

Once your order ships, you will receive tracking information by email when available.

Please allow 24–72 hours for tracking updates to appear after the tracking number has been issued.

Multiple Shipments

Because we work with different fulfillment partners, items in the same order may ship separately and may arrive at different times.

You will not be charged extra shipping if your order is split into multiple shipments.

Shipping Rates

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions. Free shipping offers are subject to change at any time.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

The Pampered Paw is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at thepamperedpawonline@gmail.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once fulfillment has begun.

Lost, Stolen, or Delayed Packages

The Pampered Paw is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please check with neighbors, household members, your local post office, or the shipping carrier.

We will do our best to assist you, but final delivery responsibility rests with the carrier once the package has been shipped.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery atthepamperedpawonline@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos or video of the item, packaging, and shipping label

If the issue is confirmed, we will work with you to provide a replacement, store credit, or refund, depending on the situation.

International Shipping

At this time, The Pampered Paw primarily ships within the United States].

If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.