Shipping policy

Last updated: 06/30/26

Thank you for shopping with AWB Enterprises, LLC dba The Pampered Paw Shop (hereinafter referred to as "The Pampered Paw Shop.") We are happy to provide pet essentials for your furry family members. Please review our shipping policy before placing your order.

Order Processing Time

Orders are typically processed within 2–5 business days after payment is received.

Processing times may vary during holidays, high-volume periods, supplier delays, or unexpected fulfillment issues.

Orders are not processed or shipped on weekends or major holidays.

Shipping Time

After your order has been processed, estimated delivery time is typically 7–15 business days, depending on the product, destination, supplier, and shipping carrier.

Some items may arrive sooner, while others may take longer due to carrier delays, weather, customs, or fulfillment partner timelines.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, DHL, or another available carrier depending on the item and fulfillment location.

Tracking Information

Once your order ships, you will be issued a tracking number and receive tracking information by email. Please allow 24–72 hours for tracking updates to appear in the carrier's system after your tracking number has been issued.

Multiple Shipments

We are a small California-based online business. Products may ship directly from our U.S. or international fulfillment partners.

Because we work with different fulfillment partners, items in the same order may ship separately and may arrive at different times.

You should not be charged separate shipping rates based on fulfillment partner. If this happens, please submit an email to us at hello@thepamperedpawshop.com so that we may investigate this on your behalf.

Shipping Rates

Enjoy free standard shipping on all orders of $55 or more (excluding taxes). No coupon code required—discount is automatically applied at checkout.

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

AWB Enterprises, LLC dba The Pampered Paw Shop is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at hello@thepamperedpawshop.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once fulfillment has begun.

Lost, Stolen, or Delayed Packages

AWB Enterprises, LLC dba The Pampered Paw Shop is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please check with neighbors, household members, your local post office, or the shipping carrier.

While The Pampered Paw Shop is not liable for packages lost, stolen, or delayed by the carrier after shipment, we will do our best to assist you in filing a claim. If your package is marked as delivered but you have not received it, please check with neighbors, household members, your local post office, or the shipping carrier, then contact us at hello@thepamperedpawshop.com and we'll help from there.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at hello@thepamperedpawshop.com.

Please include:

Your order number
A description of the issue
Clear photos or video of the item, packaging, and shipping label

If the issue is confirmed, we will work with you to provide a replacement, store credit, or refund, depending on the situation.

International Shipping

The Pampered Paw Shop primarily ships within the United States.

International shipping may be available for select orders — please contact us at hello@thepamperedpawshop.com before placing your order to confirm availability and any applicable duties or fees.

If international shipping becomes available, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.